pk47 Privacy Policy

1. Introduction

pk47 ("we", "us", "our") operates an online casino and sports betting platform accessible at pk47.vip (the "Platform"). As part of delivering our services to registered players in Pakistan and internationally, we process personal data relating to users of the Platform. This Privacy Policy sets out, in plain and legal-style English, what data we collect, why we collect it, how long we keep it, who we share it with, and what rights you have in relation to your data.

This Policy applies to all personal data processed by pk47 in connection with the Platform, including data collected during registration, during your ongoing use of the Platform, through our customer support channels, and through our marketing communications. It applies to all registered users regardless of the device or method through which they access the Platform.

This Platform is strictly for adults aged 18 and above. If you are under 18, you must not use the Platform or provide any personal data to pk47.

2. Data We Collect

pk47 collects personal data in the following categories:

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information, except where voluntarily disclosed in the context of a responsible gaming welfare interaction — in which case such data is handled with the highest level of confidentiality and used solely for the purpose of providing appropriate support.

3. How We Use Your Data

pk47 uses personal data for the following purposes:

• Account Management: To create, verify, and maintain your pk47 account, including identity verification via CNIC and age confirmation.
• Service Delivery: To process your deposits (JazzCash, Easypaisa, bank transfers) and withdrawals, settle bets, credit casino game wins, and operate all Platform features accessible to registered users.
• Legal and Regulatory Compliance: To fulfil anti-money laundering (AML) obligations, respond to lawful requests from regulatory or law enforcement authorities, and maintain records required by applicable law.
• Responsible Gaming: To monitor gaming patterns for indicators of problem gambling and to deliver appropriate welfare interventions where warranted. This includes processing gaming session data to assess whether responsible gaming limits are being approached or exceeded.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, multi-accounting, bot use, money laundering, and other conduct prohibited by pk47's Terms & Conditions.
• Customer Support: To respond to your enquiries, resolve disputes, and maintain records of support interactions for quality assurance and training.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have provided consent or where pk47 has a legitimate interest in communicating with existing customers. You may opt out of marketing communications at any time via account settings.
• Platform Improvement: To analyse aggregated usage data, identify technical issues, optimise the Platform's performance on Pakistani mobile networks, and develop new features.

4. Legal Bases for Processing

pk47 processes your personal data on the following legal bases:

• Contract Performance: Processing necessary to fulfil our contractual obligations to you as a registered user, including account management, payment processing, and service delivery.
• Legal Obligation: Processing required to comply with applicable legal requirements, including AML regulations, KYC obligations, and lawful data disclosure requests.
• Legitimate Interests: Processing carried out in pursuit of pk47's legitimate business interests, including fraud prevention, platform security, and improvement of our services, where such interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given, specific, and informed consent, primarily in connection with marketing communications and the use of non-essential cookies. Consent may be withdrawn at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Data Sharing and Third Parties

pk47 does not sell your personal data to third parties. We share your data only in the following circumstances and with the following categories of recipients:

• Payment Service Providers: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and cryptocurrency payment processors receive financial data necessary to process your deposits and withdrawals. Each provider operates under its own privacy policy and applicable financial regulations.
• Game Studios and Platform Providers: Evolution Gaming, Pragmatic Play, PG Soft, JILI, and other game providers may receive session-level technical data (not identity data) necessary for the delivery of their games.
• Identity Verification Services: CNIC data submitted during KYC verification is processed by our identity verification partner solely for the purpose of confirming your eligibility to use the Platform.
• Regulatory and Law Enforcement Authorities: Where required by applicable law, court order, or a request from a competent regulatory authority, pk47 will disclose relevant personal data.
• Service Providers: Cloud hosting, data analytics, customer support platform, and email infrastructure providers who process data on our behalf under data processing agreements that bind them to confidentiality and data protection obligations equivalent to those in this Policy.

All third-party data sharing is governed by contractual arrangements that require third parties to handle pk47 user data with appropriate technical and organisational security measures.

6. Cookies and Tracking Technologies

pk47 uses cookies and similar tracking technologies on the Platform to support functionality, improve performance, and — where you have provided consent — to deliver relevant marketing. The categories of cookies we use include:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies, security tokens, and cookies that maintain your login state. They cannot be disabled without impairing Platform functionality.
• Performance Cookies: Collect anonymised data about how users interact with the Platform — pages visited, error messages encountered, load times on Pakistani mobile networks — to help us improve performance. These are only set with your consent.
• Functional Cookies: Remember your preferences (language, display settings, last-visited lobby section) to provide a more personalised experience. Set with your consent.
• Marketing Cookies: Used, with your consent, to track which promotional campaigns you have engaged with and to avoid showing you the same offer repeatedly.

You can manage your cookie preferences at any time via your browser settings or through the cookie preference centre accessible from the footer of the Platform. Note that disabling strictly necessary cookies will prevent you from accessing your pk47 account.

7. Data Retention

pk47 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account and Identity Data: Retained for the duration of your account and for a minimum of 5 years following account closure, in accordance with AML record-keeping requirements.
• Financial Transaction Data: Retained for a minimum of 5 years from the date of the transaction.
• Gaming Session Data: Retained for a minimum of 3 years for regulatory compliance and dispute resolution purposes.
• Customer Support Records: Retained for 2 years from the date of the interaction.
• Marketing Data: Retained until you withdraw consent or opt out of marketing communications, at which point your marketing preferences are updated and no further marketing is sent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with pk47's data deletion procedures.

8. Data Security

pk47 implements technical and organisational measures appropriate to the risk posed by our data processing activities to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS encryption for all data transmitted between your device and the pk47 Platform.
• Encryption at rest for sensitive personal data held in our databases, including financial data and identity documents.
• Role-based access controls ensuring that employee access to personal data is limited to what is strictly necessary for their role.
• Regular security assessments and penetration testing of the Platform infrastructure.
• Incident response procedures for detecting, containing, and notifying users of data security breaches within applicable regulatory timeframes.

You are also responsible for maintaining the security of your pk47 account credentials. pk47 recommends using a unique, strong password for your account and enabling two-factor authentication via your registered Pakistani mobile number.

9. Your Data Rights

As a data subject, you have the following rights in relation to your personal data held by pk47. To exercise any of these rights, contact our support team via live chat or at [email protected]:

10. Minors

The pk47 Platform is strictly for adults aged 18 and above. pk47 does not knowingly collect, process, or retain personal data belonging to persons under the age of 18. All account registrations are subject to CNIC-based age verification. Where pk47 discovers that an account has been registered by or on behalf of a minor, the account will be immediately suspended, all personal data will be deleted, and any deposited funds will be returned to the payment source.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. If you believe a minor has registered a pk47 account using your payment details or personal information, contact pk47 support immediately via live chat.

11. Third-Party Links

The pk47 Platform may contain links to third-party websites, including game studio information pages and payment provider portals. pk47 is not responsible for the privacy practices of these third-party sites. This Privacy Policy applies solely to data processed by pk47 in connection with the Platform. We encourage you to review the privacy policy of any third-party site before providing your personal data to them.

12. Changes to This Policy

pk47 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. Material changes will be communicated to registered users via the mobile number or email address on file not less than 14 days before they take effect. The current version of the Policy is always accessible at pk47.vip/privacy-policy. The "Last Updated" date at the top of this page reflects the most recent revision.

Your continued use of the Platform following the notification of a Policy update constitutes your acknowledgement of the updated Policy. If you do not agree to a material change, you may close your account by contacting pk47 support.

13. Contact & Data Queries

For any questions, concerns, or requests related to this Privacy Policy or the personal data pk47 holds about you, please contact us via:

• Live Chat: Available 24/7 from within your pk47 account dashboard. Most data queries are acknowledged within the same session.
• Email: [email protected] (plain text — not a clickable link). Allow up to 5 business days for a response to written data subject requests.

pk47 will respond to all valid data subject requests within 30 days of receipt. Where a request is complex or pk47 receives a high volume of requests, this period may be extended by a further 60 days, in which case you will be notified of the extension and the reason for it.